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CO-LOCATED EVENTS

Speaker

Arda Ozkaynak

Integrated Supply Chain Quality Director, The Dow Chemical Company

With over two decades of leadership in quality, and manufacturing, Arda has demonstrated a track record of transformational results across multiple functions. Currently, as Integrated Supply Chain Quality and Management System Director in Terneuzen, the Netherlands, Arda oversees corporate service quality strategies, driving operational excellence and fostering cross-functional, cross-business collaboration.

In his previous role as Business Supply Chain Operations Improvement Leader, he designed and implemented the regional Site Logistics Network, enhancing Inventory Record Accuracy and delivering savings through improvement projects, all while embedding sustainability into site logistics processes. He also led initiatives in business supply chain management systems and transportation safety.

During his site leadership assignment, Arda managed the safety and quality turnaround of the site, achieving double-digit production growth, orchestrating organizational expansion, and delivering the highest Product Supply Reliability results among EMEA sites.

From improvement engineering at Bridgestone Sabanci and R&D engineering at Daimler Chrysler to shaping policies, overseeing maintenance, and integrating technical improvements, Arda’s career reflects consistent delivery of value, operational reliability, and people-focused leadership in complex, multicultural environments. He is a Mechanical Engineer with a Master’s degree in Mechatronics from TUHH.

The Pop in My Job

I love building inclusive teams with subject matter experts who discuss honestly and collaborate efficiently. Rather than relying on quick fixes, I’m passionate about getting to the root causes of challenges, uncovering foundational gaps, and crafting sustainable solutions. Implementing management system improvements with thoughtful, seamless change management is deeply rewarding to me, as I see teams thrive and organizations evolve. This is how I believe I can leave a heritage on the organization I work for. I am motivated by creating environments where everyone thinks strategically and seeks long-term impact, and by contributing to lasting change that propels organizations forward.

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Sessions

How can companies leverage customer complaints to find the balance between efficiency and customer experience in service quality?

5 | Challenge Your Peers Session

Monday, September 29

04:30 pm - 05:30 pm

Live in Berlin

Less Details

  • Which complaint metrics provide the most actionable insights for improving service quality at both local and organizational levels?
  • How can large-scale complaint data be structured and analyzed to reveal systemic inefficiencies across the supply chain?
  • What criteria should companies use to prioritize improvements when resources are limited?
  • How can organizations ensure that insights from complaints lead not only to quick fixes but also to sustainable changes in management systems?
Workshop

Leveraging Quality Data to Uncover Isolated and Organizational Opportunities

Case Study

Tuesday, September 30

09:20 am - 09:45 am

Live in Berlin

Less Details

In today’s dynamic economic landscape, companies must determine the optimal point (sweet spot) in their service quality. It is crucial to identify which operations require efficiency—such as cost reduction—and which other operations should focus on enhancing the customer experience. Complaints provide a vital source of insight for highlighting customer’s pain points and inefficiencies within a company’s supply chain operations. These insights should be used to identify both isolated improvement points and corporate management system fixes.

In this session you will learn,

  • Which complaint metrics are most effective for uncovering isolated opportunities to drive optimal service quality?
  • How should large-scale complaint data be analyzed to reveal broader opportunities for corporate management?
  • What should be prioritized to achieve the greatest impact with limited resources?
Presentation

Company

The Dow Chemical Company

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Colocated with
Rethink! Smart Manufacturing Europe 2025 is part of the Smart Manufacturing & Industry 4.0 Event Series. You can find more events here.
Date
September 29 – 30, 2025
Location
Maritim proArte Hotel
Friedrichstraße 151, Dorotheenstraße 65
10117 Berlin
Phone
+49 (0)30 52 10 70 3 0
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